Loving Care & Quality Standards
36-42 Woodside Park Road, Finchley, London N12 8RP
With a reputation built on more than 30 years of experience, our mission continues to be the provision of exceptional care. We have a philosophy based on relationship centred care - building strong relationships between residents, staff and relatives. This ethos is at the heart of everything we do and reflects the visions and principles of our founder Noreen Stimpson.
Our highly trained staff are dedicated to ensuring that we achieve this mission every day. Our industry leading care plans and attention to detail ensures that the care provided is of the highest standard and consistently exceeds national measures of quality and safety.
Key extracts from CQC report 2013
- People who use the service informed us that they had been treated with respect and dignity. They spoke highly of staff and said they had been consulted and were involved in their care.
- We observed that people who use the service appeared comfortable and well cared for. Staff were seen assisting them with their meals and drinks. The care provided had been carefully monitored by staff.
- We spoke with six staff. They informed us that there were arrangements for them to have regular supervision. Staff said they worked as a team and they had received support from their managers. Staff were knowledgeable regarding their roles and responsibilities and the individual needs of the people who use the service.